We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. However, please ensure to review the specific terms and conditions associated with our return policy before proceeding with your request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@diecastcars.us. Please note that returns will need to be sent to the following address: [539 W. Commerce St,#666, Dallas TX 75208] or any warehouse address that will be mentioned upon email communication.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@diecastcars.us.

Damages and issues
Upon receiving your order, please thoroughly inspect the items. If you discover any defects damage or receive incorrect items, kindly reach out to us swiftly. This will allow us to immediately address the issue and ensure your satisfaction.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@diecastcars.us.